Shipping policy
1. Processing Time: Orders are typically processed within 2 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email once your order has been processed and is ready for shipment.
2. Shipping Rates: We offer a variety of shipping options. Shipping costs are calculated based on the weight of your order and the delivery destination. You can view the available shipping options and costs during checkout.
3. Delivery Time: Delivery times vary depending on your location. Estimated delivery times are as follows:
- Standard Shipping: 4-10 business days
Please note that these are estimates and actual delivery times may vary based on factors such as weather conditions and carrier delays.
4. Shipping Locations: We currently ship throughout the US. If you are located outside of this area, please contact us to discuss possible shipping options.
5. Order Tracking: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment on the carrier's website.
6. Shipping Issues: If your order does not arrive within the estimated delivery time, please contact us at gabby18pinto@gmail.com. We will work with the carrier to resolve any issues.
7. Damaged or Lost Items: If your order arrives damaged or if you believe it has been lost, please contact us immediately at gabby18pinto@gmail.com. We will assist you in resolving the issue and, if necessary, arrange for a replacement or refund.
8. Address Accuracy: Please ensure that your shipping address is accurate before placing your order. We are not responsible for orders that are delivered to incorrect addresses provided by the customer. If you notice an error in your address after placing the order, contact us as soon as possible to correct it.
9. Returns and Exchanges: For information on returns and exchanges, please refer to our [Returns & Exchanges Policy] available on our website.
10. Contact Us: For any questions or concerns regarding shipping, please reach out to us at gabby18pinto@gmail.com. We are here to assist you and ensure your shopping experience is smooth and enjoyable.
Thank you for shopping with us!